Frequently Asked Questions

Phone Cases

Our custom phone cases are printed with premium quality original EPSON Inks using large format printer for a long-lasting fade proof guarantee.

You can check the phone cover list page which has list for more than 230+ phone models from which you can select.

You can clean the case with water using a soft cloth and reuse it.

No, the print on the mobile cover will never peel off.

Yes, our mobile covers has access to all standard buttons and ports.

Payment Details

Our Razorpay payment gateway accepts Indian credit cards (MasterCard/Visa), Amex Cards Issued in India, All Net Banking, All Debit Cards, Cash Cards,  UPI & Mobile Payment as payment options.

Yes, we do offer Cash on Delivery to most locations in India. Additional charges may apply.

COD is not available for custom covers designed by customers.

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at [email protected]

Shipping & Tracking

Orders in India are typically delivered in 2-6 business days in metros and 6-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Preepid Orders : Caseholic offers free shipping across India for all orders paid online.

Cash on Delivery : For COD(Cash on Delivery) orders, we charge a nominal Rs. 50 as a COD fee.

Always refer to our offers pages to find out the available discount coupons.

It depends on the type/combination of products that you have ordered. We have different vendors for different products so your order might reach you in different packages.

Yes, you can definitely update your information or change the product within 12 hours from the time of order. You can do so by mailing us at [email protected] or you can chat with us using the live Whatsapp chat tool.

Once your order is placed, we will send you a confirmation mail and we will notify you again via email with the Tracking ID once the order is shipped. You can track your order using the same. If you have any other query, write to us at [email protected], and your issue will be addressed.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund and the amount should reflect in your account within 10 working days.

*Please do check our return and refund policy for more information.

Miscellaneous

  • Orders that have not been shipped can be canceled by logging into your Caseholic account, clicking ‘Orders’ and then ‘Cancel Order’.
  • For guest orders write us at [email protected]
  • In case you want to change or edit your order, please write to us at [email protected] and we’ll help you out.

This keeps happening to us as well- there’s just too many accounts to keep track of. Just click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email

  • We know our products make for great gifts. But we’re extremely sorry, this cannot be done because of legal and tax requirements.
  • We also have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product (makes sense, right?).