Caseholic offers completely hassle free experience of online shopping with an option to pay via Cash On Delivery, Credit Card, Debit Card, Net banking, UPI and Wallets processed through secure and trusted payment gateway.
- Customers usually receive their orders within 8-10 business days.
- COD available on select categories, not available on orders above Rs. 5,000; COD Charges – ₹50
- Custom Cases are not eligible for COD.
REASONS FOR RETURNS:
The default return address is 13A1, TTP Mill Road, Anupparpalayam Pudur, Periyar Colony, Tirupur, India 641652 for all courier returns that were not delivered to the buyer and were marked as ‘Returning to Origin’. When we receive the returned shipment, it will be updated in your account and an update will be sent to you by email registered with us. Using a custom return address is not possible currently since not all the courier companies allow it.
Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 50 + GST for correcting the address after the shipment has started travelling.
Delivery not claimed – If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases. In the case of Cash on Delivery (COD) orders, the amount of Rs. 50 charged will be refunded back.
CUSTOMER RETURNS (FOR CUSTOM COVERS):
Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Caseholic within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.
Broken products received:
In the case of fragile product an issue have to be raised within 10 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
Rejection by Customer:
Since the product is customized to customer requirement, any such return or rejection must be channelled through you. We do not refund for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers.
Action on Returned Orders:
Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) once it is received by Caseholic. Caseholic would store the returns for a period of 30 days from the date of the order being marked as RTO and the customer can choose to Reship the order to himself or any other address within this period of 30 days, after which we would donate the order to charity. The customer will not be allowed to take any action on the returned orders after this period.
Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back to the source of payment. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Caseholic –
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your bank account within 8-10 working days.
Manner of Refund:
If the order is cancelled and refund is approved, we will initiate a refund your payment. You will receive the money within 8-10 working days.
The customer agrees not to dispute the decision made by Caseholic and accept Caseholic’s decision regarding the cancellation.